• You still have questions?
    Here you will find important answers as a guest.

FAQ from and for guests

We want to make camping in the great outdoors or at other selected, individual locations possible - with great private spots. There is no need to squint longingly at the green meadow in the mountains or the shore of a rippling brook. Because individual, private spots for campervans, tents, mobile homes or caravans have everything that makes camping away from the crowds enjoyable. Are you looking for a unique site for your trip? Then you are right with us!

The service fee is a flat rate which is due per booking. It is 15% of the gross booking price and is added to the spot price at the end of the booking.

We know that the official orders and decisions concerning COVID-19 can cause confusion and uncertainty. Slowly things are going uphill again and there is a gradual easing of restriction in some regions.

Nevertheless, official orders and decisions vary at different levels (national level, state level, urban and municipal level). That is why you have to check for yourself if there are any current local travel restrictions, before you accept any bookings. Roadsurfer offers an intermediary platform and does not take responsibility.  

In order to support you as much as possible, the following links will provide you with additional information. On our website you will find an article, which is updated regularly and offers you a summary of information concerning the topic of camping during the Corona pandemic. Furthermore, the links listed below give an overview of the current official orders and decisions. Please check them out on a regular basis to know if there are any news and keep in touch with local and national government offices to receive the latest information. 

 

Germany  

Germany State Level

 

Austria   

 

France

 

Spain

 

Portugal

 

Italy

We accept credit card as a payment method. Paypal payments are currently not possible. Our payment provider is currently working on providing this possibility soon. Only the Euro can be used as a transaction currency.

If you cancel your spot up to 7 days before arrival, you will be refunded 100% of the rental price, but not the service fee. If you cancel the booked spot less than 7 days before the planned arrival, there will be no refund.

If you are unfortunately unable to make the booking due to Corona, this is an exception. In this case, please contact us immediately. Use our support on the website (a support chat appears in the bottom right corner). In the chat you will find our form under "Contact", here you can leave us your message for the cancellation, please give us all relevant information in the description. Our support team will then contact you.

After your booking on the spots website, you will receive a confirmation by email. At the same time a confirmation will be sent automatically to your host and the campsite is reserved for you.

The host can cancel your booking within 48 hours after receiving your booking. However, such cancellation is not possible for the host if your booking is made less than 72 hours before the arrival date. You will be refunded 100% of your costs in case of cancellation by the host.

In the event that your host unfortunately cannot fulfill the booking due to Corona, you will also receive a full refund. 

After the booking of the spot is confirmed, you will be connected directly to the host and can communicate directly with them.

Within your user account you have the possibility to edit the dates or the duration of your booking. You can change your booking to another time or you can also prolong it. A shortening of your booking is unfortunately not possible. To do so, you will have to cancel it and rebook with your preferred dates. Please note that the normal cancellation conditions apply in this case.

The host provides a list of the equipment in his spot description on the roadsurfer spots website. After your booking, you have the possibility to communicate directly with your host and you can ask them if they offer certain equipment that you might need for your trip.

From now on, you can find Free Spots on our website, on these Spots you can park and stay overnight for free. Please note, that roadsurfer has Not made any legal assessments considering whether the use of these Free Spots is in accordance with laws and/or regulations. As the local legal situation could change at any time, you have to check for yourself, if the Free Spot may be used, before visiting. Therefore, roadsurfer does not accept liability in this regard.

Click here for our terms and conditions

  • Please be kind and respectful when meeting other campers.

  • Please be considerate and respect the given curfew.

  • Please be mindful of the surrounding nature and animals.

  • Campfires and BBQs are not allowed, unless indicated otherwise.

  • Please keep your dog (animals in general) on the leash, unless free running has been explicitly permitted by the host.

  • Leave you spot clean and dispose of your trash in a proper way.

Find your spot now and book directly!
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